eQuaria Refund Policy

eQuaria values you as a customer and we endeavour to provide top class product and service at all times.  Our products are covered by both inherent and manufacturers warranties that ensure your products are fit for the purpose for which they are sold.  If your goods do not meet this requirement we will gladly exchange your purchase where applicable or provide a full refund if an exchange cannot be made.  Both refunds and exchange require the goods to be returned to eQuaria by the customer in a complete form inclusive of all packaging.  eQuaria bares no legal liability in respect of manufacturers warranty and acts only as an agent between manufacturer and customer where issues arise.

We urge customers to consider their purchases carefully as we gladly exchange for fault but do not provide exchange or refund if you change your mind or make a poor choice.

eQuaria stocks and sells a range of exotic animals and marine life.  The responsibility of research into care for these animals rests with the customer.  The responsibility to ensure  aquarium or pond systems are suited to customer purchases, rests with the customer.  These items come with no warranty and cannot be warranted as eQuaria has no control over the conditions of customer aquarium or pond systems.  Any risk associated with these purchases is borne by the customer.  No refund or exchange is available on these items. 

Purchases of consumable items such as foods, chemicals, light globes or any other consumable items have an inherent warranty only which ensures the product is fit for purpose at the time of sale.  If your item is not fit for use upon receipt please advise us within 14 days and return the item to us and we will arrange exchange.