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We provide a wide range of exotic live animals that are by their nature, perishable. The duty of care for these animals passes to you the customer at the time we ship these items to you. eQuaria does not accept the return of live fish, coral or other perishable items. We recommend that you conduct your own research into the care of these animals and make educated buying decisions.
As eQuaria cannot control shipping processes, weather, airline delays and other unforeseen circumstance, fish mortality may occur. By purchasing these goods, you accept this risk and while every effort is made by eQuaria to ensure your fish arrive alive and well, no guarantees can be made.
eQuaria does not accept any Dead on Arrival (DOA) claims which is inclusive of freight and shipping costs. If you are unwilling to accept these terms, we invite you to purchase in store.